Shipping & Returns
Shipping & Returns
1. Delivery terms commence on the order confirmation date by ENM. ENM is only liable for delays in performance or the impossibility of performance in the event of intent or gross negligence.
2. The consumer bears the shipping costs.
The shipping costs for Germany are as follows:
shipping weight up to 500 g: EUR 6,00 incl. VAT
shipping weight over 500 g: EUR 7,50 incl. VAT
International shipping costs are as follows:
EU shipping costs:
shipping weight up to 500 g: EUR 10,00 incl. VAT
shipping weight over 500 g: EUR 20,00 incl. VAT
Europe (all other countries)/ shipping costs:
shipping: EUR 35,00
World (all Non-European countries)/ shipping costs:
shipping: EUR 55,00
Please note that customs fees charged by the respective post offices and postal services are calculated by the value of the merchandise AND the shipping costs. Shipments to all countries outside of Europe are made expressly at the customer’s own risk and any claims regarding shipments must be carried out directly between the customer and the responsible shipping company. Justified claims based on defective merchandise are the exception.
(For every shipment we add 250 grams of packing material.) The customer is notified of the shipping costs prior to the shipping of the items.
3. Consumers may cancel their order in text form (for example by letter, e-mail) within 2 weeks without stating any reasons or - in the event the item has been transferred prior to the beginning of the period - through the return of the item. The period begins upon the receipt of this instruction in text form, however, not before the receipt of the product by the recipient. The timely mailing of the cancellation or shipping of the products is sufficient to comply with the cancellation period.
The cancellation or the product return is to be addressed to:
Einstürzende Neubauten Merchandise GbR
Rights to the cancellation and return of sealed or shrink-wrapped audio, video and data purchases are nullified if the merchandise has been unsealed or opened by the customer after delivery. Any clothing returns MUST BE unworn, undamaged and unwashed.
These terms do not apply to justified claims due to the delivery of defective merchandise.
Consequences of Cancellation: In the event of an effective cancellation, each party is obligated to return received contractual considerations and any derived profits (for example interest) from such considerations, if appropriate. In the event the customer cannot return the received products in whole or in part or in deteriorated condition he/she is obligated to compensate ENM for the incurred loss, if any. This does not apply to the transfer of products in the event the deterioration of the products is ascribed exclusively to its inspection - as it would have been possible at a store. Otherwise the obligation to pay compensation for the appropriate use of the products can be avoided by not using the product as ones property and to abstain from any actions which deteriorate the value of the product All Products, which can be shipped as a parcel, are to be returned at risk of sender. The customer bears the shipping costs for the return of the products, if the delivered products match the ordered products.
Disclaimer: In cases of dispute, the German version of these terms and conditions takes precedence